TERMS AND CONDITIONS

These Terms and Conditions form a client agreement between you the client (hereby referred as you, your) and Feed Sleep Love Lactation (also referred to as Feed Sleep Love, Celine Desmet, Celine, the Lactation Consultant, we).

By making a booking with Feed Sleep Love you are accepting the Terms and Conditions.

Description of service

These Terms and Conditions relate to services provided by Feed Sleep Love which include: pre and postnatal feeding education, lactation support and management via in person consultations, telehealth, courses, education programs and written and video media (Services).

Bookings

1. All bookings happen online via the website feedsleeplove.com.au. For Initial Consultations, pre-appointment documentation and the Consent to treatment form need to be completed upon booking. By booking your appointment, you are accepting Feed Sleep Love's Privacy Policy and Terms and Conditions.

2. Upon booking, clients will receive a confirmation email and an appointment reminder 48 hours before their appointment time.

3. By booking your appointment you are accepting Feed Sleep Love's cancellation and ‘no show’ policy and Fee Schedule as outlined in these Terms and Conditions.

Fee schedule and Payment

1. You accept the Fee Schedule as it pertains to the relevant packages and Services you have booked.

2. Payment is expected upon booking your appointment.

3. Payment for services can be made via our third party payment system, Stripe. T&C’s of Stripe can be found here.

Cancellation policy

1. More than 2 hours notice is required to cancel your appointment and receive a full refund.

2. If you cancel our booking within 2 hours of your appointment time, 100% of the appointment fee will be charged.

3. If your appointment is cancelled by Feed Sleep Love, no financial penalty will be incurred by you. In this case we will contact you and discuss if you either prefer your appointment to be rescheduled or completely refunded.

No Show Policy

A “No Show” occurs in the event that Feed Sleep Love or one of their representatives, arrives at the designated appointment address at the appointment time and you are not there within 15 minutes of the appointment commencing. In this event, 100% of the appointment fee will apply and no refund will be given.

Delivery of Services (eg business hours)

Feed Sleep Love's business hours are 09:00-14:30 Monday to Friday unless otherwise specified. Correspondence outside of these hours are at the discretion of the Lactation Consultant. Feed Sleep Love consultations do not include ongoing text and email. After an appointment, clients will receive one free follow up call. If further follow up is needed, it is advised to book a follow up appointment via our website.

Travel charges

Our home visits don't incur travel charges but we ask you to only make a booking if you are within our home visits area, which is Perth's coastal area from Scarborough in the north to Fremantle in the south and to Perth in the east: City Beach, Claremont, Cottesloe, Crawley, Daglish, Dalkeith, Doubleview, Floreat, Fremantle, Glendalough, Herdsman, Innaloo, Jolimont, Karakatta, Karrinyup, Leederville, Mosman Park, Mount Claremont, Mount Hawthorn, Nedlands, North Fremantle, Osborne Park, Peppermint Grove, Scarborough, Shenton Park, Stirling, Subiaco, Swanbourne, Wembley, Wembley Downs, West Leederville, West Perth, Woodlands.

Dispute resolution process

Feed Sleep Love is committed to their clients and their customer satisfaction. In the event you are unhappy with the Services provided by Feed Sleep Love, we encourage you to contact us at celine@feedsleeplove.com.au to discuss your complaint and rectify if appropriate.

Pets

Clients are asked to secure their pets to avoid distractions during our consultation.

Limitation of Liability

To the extent permitted by law Feed Sleep Love, Celine Desmet IBCLC will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Indemnification

You agree to indemnify, defend and hold harmless Feed Sleep Love, Celine Desmet IBCLC from any claim or demand, including reasonable legal fees, made by any third party due to, or arising out of, your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Private Health funds

If you have private health insurance, you are responsible for liaising directly with your private health fund to determine if you are eligible for private health benefits in respect of the services you receive from Feed Sleep Love.

Privacy Policy

Feed Sleep Love values your privacy. You can view our Privacy Policy here.